How Service RP handles business and account information

Account and profile information, such as name, email address, phone number, role, company name, franchise affiliation, team membership, and login details.

Business and operations information entered into Service RP, such as leads, customer contact details, project notes, tasks, documents, production workflow details, payment milestones, calendar events, and related operational records.

Usage and device information, such as pages viewed, browser type, device type, IP address, approximate location, session activity, diagnostic logs, and feature interactions.

Communications and support information, such as messages you send to us, demo requests, early-access requests, support tickets, bug reports, and feedback.

We use information to create and manage accounts, provide the Service RP platform, support roofing CRM and operations workflows, personalize the user experience, and keep franchise teams aligned.

We use information to respond to requests, schedule demos, send service updates, deliver support, troubleshoot errors, measure product performance, and improve reliability.

We also use information to protect the platform, prevent misuse, enforce agreements, meet legal requirements, and maintain audit records needed for a secure business application.

Service RP may use cookies, local storage, and similar technologies to keep users signed in, remember preferences, secure sessions, measure site performance, and understand how visitors use public pages.

Most browsers let you manage or block cookies. Some parts of Service RP may not work correctly if required cookies are disabled.

We may share information with vendors and service providers that help us host the platform, process authentication, deliver email, monitor performance, store files, provide analytics, and support security.

We may share information with authorized users in the same franchise, team, or organization based on account roles and permissions.

We may disclose information when required by law, court order, legal process, safety needs, fraud prevention, or to protect the rights and security of Service RP, our customers, users, or the public.

If Service RP is involved in a merger, financing, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to appropriate safeguards.

We keep information for as long as needed to provide Service RP, support customer accounts, meet legal and accounting requirements, resolve disputes, maintain security, and enforce agreements.

When information is no longer needed, we delete it or de-identify it using reasonable technical and operational safeguards.

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

No internet service can guarantee perfect security. Customers and users should protect account credentials, use strong passwords, and notify us if they suspect unauthorized access.

Depending on where you live, you may have the right to request access to personal information, ask for corrections, request deletion, object to certain processing, or ask for a copy of certain information.

To make a request, contact us using the email below. We may need to verify your identity and account relationship before completing the request.

Users can also update certain profile and account details directly inside Service RP where those controls are available.

California residents may have rights under California privacy laws, including the right to know what personal information is collected, the right to request deletion or correction, the right to opt out of certain sharing or sale of personal information, and the right not to be discriminated against for exercising privacy rights.

Service RP does not sell personal information in the traditional sense. If our data practices change in a way that requires additional notices or choices, we will update this policy and provide the required controls.

Service RP is operated from the United States. If you access the platform from outside the United States, your information may be processed and stored in the United States or other locations where our service providers operate.

Where required, we rely on appropriate safeguards for international data transfers and process personal information according to applicable privacy laws.

Service RP is built for businesses and is not intended for children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided information to us, contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. When we make changes, we will revise the date at the top of the page.

If changes are material, we may provide additional notice through the platform, by email, or by other reasonable means.